Save the date for 2023: April 20

Showcase 2022

Thank you to the attendees, poster exhibitors, and breakout session presenters who joined us at Union South and virtually for Showcase 2022 on March 8.

Showcase provides an opportunity for colleagues from across the UW–Madison campus to share best practices, learn from each other’s successes, and connect. The event is free and open to all faculty, staff, students, and community members. It features a poster exhibition and poster flash talks, timely breakout sessions, and a keynote presentation.

Save the date for next year’s Showcase: April 20, 2023.

Featured Poster

The poster below was inadvertently misplaced during the run-up to Showcase. We are very sorry for this unfortunate mishap and hope that you will take the time to review the poster and description. If you have questions or would like to learn more about this project from the Division of Continuing Studies, please contact Alan Ng ( or Megan McDonald (

Poster Summary

Like many of you, we have too many different people asking for too much work to do with too little time to do it. Here’s how we use our “Funnel” process in our Salesforce CRM service team to handle conflicts about priority and schedule and keep as many people as happy as possible. This is our interpretation of “agile service management,” which in plain English means “how to do a great job providing a valuable function to multiple, diverse stakeholders.